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My SNF is a web-based application. You access it through your browser at your facility's unique URL (yourfacility.mysnf.us). No software installation is required.

My SNF works on all modern browsers — Chrome, Firefox, Safari, and Edge. We recommend Chrome for the best experience. It also works on tablets and mobile devices.

My SNF is HIPAA compliant with encryption at rest and in transit, role-based access controls, audit logging, and secure session management. We follow healthcare data security best practices.

Yes. During onboarding, our team works with you to migrate data from your existing systems. We support imports from spreadsheets, time clock systems, and other common formats.

We deploy updates regularly based on customer feedback, regulatory changes, and new feature development. Updates are applied automatically — no action needed on your end.

For critical issues affecting patient care or facility operations, we offer emergency support around the clock. For non-urgent questions, email support@mysnf.us and we'll respond the next business day.

Yes. Each facility gets its own dedicated portal (facilitycode.mysnf.us), and the platform supports multi-facility organizations with centralized oversight.